Main duties and Responsibilities:

Management of staff

● To manage Housing Support Workers and the support they provide for our clients

● To line manage all support staff

● To assist with the recruitment of staff and volunteers required to fulfill these functions

● To oversee training of staff, volunteers and partner agencies as necessary to deliver the service.

● Ensure that all staff have regular 1:1’s and reviews

● Ensure that the staff and volunteers have the necessary resources for their effective operations.

● Enable staff to work within Hope Housing’s policies and procedures by providing appropriate support.

 

Management of Support

● To improve the quality of the support that we deliver by implementing systems for: file audits, case reviews, complex need case conferences, managing staff workloads, regular support planning and client reviews, creating positive pathways out of homelessness, overseeing all assessments of clients, reviewing and implementing risk assessments.

● to follow a positive pathway of support from assessment to support planning and outcome stars

● Work with others to learn and implement best practice in supported housing.

● Liaise with stakeholders in the delivery of Hope Housing’s funded projects and support other

management with report writing.

Client Support

● To oversee support for potential and actual clients with due consideration and understanding, and with regard to the organisation’s safeguarding & equal Opportunities policy.

● To oversee clients with appropriate information and support regarding their needs, including advising on housing eligibility and options and other benefits, license agreements etc.

● Encourage clients to engage in recovery programmes, supporting employees & volunteers to help clients in overcoming support needs, recovery from addictions, gaining employment, benefit entitlement etc.

● Safeguarding - Be the source of advice and guidance for staff around safeguarding and developing protocols and links to other agencies. Work with the CEO to take a lead in safeguarding matters, and attend safeguarding training.

● Deal with client complaints where necessary.

Volunteer Coordination

● to assist in recruiting volunteers to fulfil the required functions of Hope Housing, to include befriending, hosting and other roles.

● to assist in the delivery of training, support and supervision to volunteers in all aspects of their duties including practical resources, information and expenses.

Housing Management

● To support the property manager in housing management functions. And support and supervise support workers to:

○ Assist in setting up new properties

○ liaising with referring agencies and potential clients to fill voids

○ rents collection, including housing benefits applications and management ○ voids management

○ arranging and overseeing repairs and maintenance

○ Following warning / eviction procedures where necessary

○ Work with the administrator to take appropriate action on rent arrears.

● Be part of an on call rota for emergencies/crises.

● To develop new partnerships with other relevant agencies, churches, landlords etc.

Administration

● to operate effective administrative systems and record keeping for the efficient running of the project, including paper and web-based systems as appropriate

● ensuring expenses held are well managed and monitored in line with appropriate policies

● Work with the administrator to develop client reports to accurately record clients progress through our support and produce monthly and quarterly monitoring reports.

● Ensure workers correctly input information on the CRM system for consistent data inputting.

Personal Development

● to undertake any training and development opportunities as agreed

● to attend occasional conferences and events related to homelessness and the work of Hope Housing in agreement with line manager

● to undertake occasional tasks in cooperation with Hope Housing colleagues, as agreed within the context of the management structure, in order to gain additional skills and knowledge relevant and of use to the overall operation of Hope Housing