Supporter Care and Office Administrator- Reach Beyond
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We are looking for a dedicated individual to join our friendly and dynamic team, to ensure that our supporters are well looked after and have the best possible experience with Reach Beyond. This individual will have excellent attention to detail and be able to manage multiple priorities while providing outstanding administration support in our Bradford office. Reporting directly to the CEO, they will build good relationships with charity supporters, communicating with them in a timely and appropriate manner, as well as undertaking general office duties such as answering the telephone, dealing with post, responding to general enquiries via email, organising mailings and ordering office supplies.
This is an exciting opportunity for an enthusiastic individual to use their skills and experience with an organisation that has a tangible impact on those in need.
ABOUT REACH BEYOND
Reach Beyond is a Christian charity focused on being the voice and hands of Jesus in the world. Our vision is that unreached people everywhere will hear about Jesus, see him in action and learn how to follow him.
We serve with partners worldwide as the ‘voice’ of Jesus by broadcasting the gospel using modern technology. This includes planting local Christian radio stations, international broadcasting, mobile apps, social networking, new media technology, and other forms of communication to make Christ known in places where his name has seldom, if ever, been heard.
At the same time, we serve as the ‘hands’ of Jesus by establishing community-based healthcare clinics, mobile medical teams, clean water projects, and other initiatives that meet the physical and spiritual needs of people. We serve refugees overseas and in the UK and run a community centre for vulnerable people in our building in inner-city Bradford.
SCOPE OF THE JOB AND KEY RESPONSIBILITIES
As the first point of contact for the organisation, you will act as an ambassador, delivering a welcoming first impression over the telephone, via letter, email or in person. You will work proactively using your own initiative, building warm relationships with supporters, whilst responding to their requests in a timely manner. You will make suggestions on improvements or new ideas and innovations to further develop our supporters’ experience and uphold excellent standards of supporter care. You will be able to analyse and report on donor data from our CRM database to identify trends, produce reports, segment donors, and suggest strategies to the CEO and Fundraising Manager based on your findings.
Managing the Reach Beyond CRM database
You will input data into our Beacon database, ensuring thorough, accurate and compliant information. This includes adding new records, archiving records, editing records, inserting tracking codes for campaigns, creating and managing campaigns, merging documents and letters, exporting data to our Mailchimp client, and segmenting data for campaigns and mailings.
Dealing with Correspondence
This includes opening post and replying to general enquiries, checking addresses with the database, processing gifts including cheques, from individuals or organisations in a timely and prioritised manner in consultation with the Financial Administrator, and contacting missionaries regarding gifts received for their personal support.
You will manage the process of bulk mailing in consultation with the CEO: communicating with local printers, arranging for volunteers to be present on mailing days, supervising the mailing process and liaising with Royal Mail regarding collections. You will deal with the process of sending out any foreign and multiple mailings and send out correspondence to individual supporters relevant to their journey.
General Office Duties
This includes answering the phone, filing, typing letters and emails, printing and copying, shredding documents, monitoring levels of stationary and ordering new supplies. You will collate prayer items for the UK office's monthly Prayer Day and be available to take the minutes at quarterly Board meetings if required. You will be expected to take a full part in office prayer meetings and prayer events, occasionally being willing to lead others in prayer and devotional times. You will also be expected to undertake other duties as may reasonably be required from time to time by the Chief Executive.
To apply for the role, please download the full Job Description and fill in the Application Form. Then email this to the CEO Colin Lowther at email@example.com
The closing date for applications is Friday 3rd March at 5pm, interviews will take place on Wednesday 8th March and the role will commence on Monday 20th March 2023 dependant on any notice that needs to be worked by the candidate.
To have an informal conversation about this role before applying, feel free to contact Colin on 01274 721810 or the mobile number listed on the Job Description.